> On Dec 7, 2019, at 3:01 PM, Eric Kuhnke <eric.kuh...@gmail.com> wrote:
> 
> I think this thread might be a perfect example that when an organization 
> reaches a sufficiently large size, one part of its engineering/operations 
> team may no longer be fully aware of what other work groups are doing. 
> Definitely a structural challenge for ISPs that span very large geographical 
> areas and services/roles. 

We are a decent sized (public) company.  You can look at the # of employees if 
you are curious.  I am but one person who can try to influence things.  I’ll 
say that if you have a few servers from us, it’s not going to serve the entire 
content set that our customers have.

I do remain open to look at your individual cases and see what can be done to 
improve though.  The answer may be nothing, but an e-mail also costs you 
little.  I’ve got several people I’m corresponding with and will continue to do 
so at least until the paychecks dry up.  Given the number of questions I still 
field about my prior employer, it may even last beyond that point :-)

- Jared

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