I, for one, appreciate this type of feedback. Rgs, ------Original Message------ From: Mike Lewinski To: NANOG Subject: Re: Earthlink help needed Sent: Mar 30, 2009 5:15 PM
Within an hour of making this post I received a call from a very helpful engineer at Earthlink. The problem has been identified and a resolution is in the works. Mike Mike Lewinski wrote: > One of our mail servers can't talk to any of the earthlink MX servers > and after two weeks of trying I've got a queue full of undeliverable > mail to their subs. > > Previous attempts at getting help via postmas...@earthlink.net are > unanswered. INOC-DBA has no directory entry for them. This old NANOG > post (http://www.merit.edu/mail.archives/nanog/msg01582.html) has a > valid phone number but invalid extension. So I hit 0 and got a tech > anyway. That tech instructed me to forward on my concerns to > blockedbyearthl...@abuse.earthlink.net which I did, but nothing more > than an auto-response has come back a week later now (and yes, I > followed the instructions in the auto-responder and re-submitted in the > requested format). > > Everything I've read indicates that if we are being blocked deliberately > I should be getting a 550 SMTP error back. We do not even get a SYN/ACK > back (nor ICMP unreachable/prohibited, nor RST) so no SMTP errors are > generated from their servers. The MX are all pingable and traceable, so > its not a routing problem AFAICT. > > The mailman server here has paranoid rDNS setup, does not appear on any > blacklists, and has never been the subject of any spam complaints. It > runs a listserv for a professional legal association which charges > members a fee before they are allowed to join the list, so the > possibility of unwanted third parties being subscribed is very near zero. > > TIA and sorry for the noise. We tried having an Earthlink subscriber > work this from the other angle. All she got was "Earthlink has been > blocking port 25 for years you should now this by now!" > > Mike Lewinski > -- > m...@rockynet.com > POTS: 303-629-2860 > INOC-DBA: 13345*mjl > Sent via BlackBerry by AT&T
