For voice there are so many IP options I don't know why anyone even messes with the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent calls to France and the callerID didn't make it. We opened a ticket we were told callerID wasn't guaranteed on international calls. That was the day we canceled our service and asked for a refund. I am sometimes amazed how some of these carriers still have customers signing up.
On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.bro...@aramcoservices.com> wrote: > Mehmet, > > > > Speaking strictly on their voice product, service has gone a bit downhill > since the merger. > > > > We never had problems with Level3 before the merger. > > > > After Centurylink took over we started experiencing problems. > > > > Just a couple of examples: > > > > We waited months just to turn up a simple PRI. The PRI was sent back to > design several times and then when it finally was turned up it isn’t > working properly. The CL techs who were formally L3 express nothing but > frustration with dealing with CL following the merger. Complaints to the > account manager are met with just apologies and delays. > > > > International call routing has become unreliable. In the last month alone > we have had to create several service requests related to call failures. > The result after anywhere from a couple hours to a day is just hey we > rerouted try again. Then it works for a couple days and back to call > failures and intercept messages. > > > > I’ve already been asked if we should drop CenturyLink as the carrier and > go back to using someone like AT&T. > > > > Never had any of these issue when it was Level3. > > > > Regards, > > > > Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA > > Communications Technician | Unified Communications Group > > > > Aramco Services Company > > *Office: 713.432.4516 | Mobile: 832.570.5416 * > > *larry.bro...@aramcoservices.com* <larry.bro...@aramcoservices.com> > > > This email has been classified as: *General Use* by *Brower, Larry *on > *Wednesday, > June 5, 2019* > > > > *From:* NANOG <nanog-boun...@nanog.org> *On Behalf Of *Mehmet Akcin > *Sent:* Tuesday, June 4, 2019 9:31 AM > *To:* nanog <nanog@nanog.org> > *Subject:* CenturyLink/Level3 feedback > > > > *EXTERNAL: This email came from the Internet. Report this message to > ascsuspiciousem...@aramcoservices.com > <ascsuspiciousem...@aramcoservices.com> as suspicious if it contains any > suspicious content.* > > hi there, > > > > Just a general high-level question about Centurylink/Level3 post-merger, > how is your overall experience with CenturyLink? if you could be sitting > with the CEO of the company what is one thing you would ask him to fix? > > > > please keep it high level and general. i intend to pass these to him and > his team in an upcoming meeting. > > > > Mehmet >
