On Thu, Apr 25, 2019, 3:57 PM Mike Bolitho <mikeboli...@gmail.com> wrote:
> Grandma Smith calls in because she changed her WPA2 password two years > ago. Her grandson just bought her a new iPad and she can't connect. Tier I > support says "I have your 'WiFi password' right here. It's hunter22." The > call take 45 seconds and you're off to solve the next question. > Isn't it just better to have it always displayed, in a 40pt sized font, on some LAN-accessible Web page, reachable without authentication by default, so that the call center folk won't have to spend 2 more minutes telling Mrs. Smith that "yes, two is a number and hunter is in lowercase" but would rather simply point her to an URL? -- Töma. >
