Matthew Black wrote: > On Sat, 27 Dec 2008 11:53:18 +0000 > Martin List-Petersen <mar...@airwire.ie> wrote: >> >> The problem is, and this was stated by the original poster, that the >> lads off-shore he deals with have no clue and simply stick to the >> script. No intention of looking what the real problem is. And that >> problem lies not in the call center. It is the deal, that $TELCO struck >> with $CALLCENTER and the procedures, that were put in place, that are >> the problem. >> >> Only solution: find a provider, who's support (off-shore or not) does >> have a clue, has an escalation process and is willing to find a solution. > > > How does one find such a provider? I'm unaware of any company > that lets potential customers test drive their $SERVICE call center > before purchase.
Ask others for their experience :), like for example here. > Even if one did, how is a potential customer > supposed to evaluate the competence of said call center when > customer has no clue as to what problems may arise 5 years after > purchase of provider's service, whether said test drive provided > an accurate and appropriate solution, and whether said call center > quality will exist 5 years after purchase of the service. Well, if you're not any happy longer with the service, vote with your feet again and find a better option. It's as easy as that. Kind regards, Martin List-Petersen -- Airwire - Ag Nascadh Pobal an Iarthar http://www.airwire.ie Phone: 091-865 968
