Can somebody please take Audio or Video captures if possible please. Thanks, Kim
On Feb 17, 2008 2:11 AM, Joel Jaeggli <[EMAIL PROTECTED]> wrote: > There is a topical tutorial for people attending nanog 42 sunday > afternoon... > > http://www.nanog.org/mtg-0802/zwicky.html > > Bill Nash wrote: > > > > On Sat, 16 Feb 2008, Kim Onnel wrote: > > > >> I am looking for defining what are skills needed in people that will > >> work in > >> an ISP's operational/NOC environment as Network Engineers. > >> > >> In my humble experience, i have came across people that i just feel > >> they are > >> not right for such technical jobs, people would act and take their > golden > >> fingers to the devices without logic and others who has more of a > >> structured > >> approach to solving problems and thinking, some that will crank under > >> pressure and just loose it and others who will act rationally. > >> > >> Please correct me if i am wrong and if you believe such skills could be > >> gained by time/training? > > > > I think you're talking very generally about the 'cowboy' type of > > operators who will reboot first, and then troubleshoot if that doesn't > > fix it. There are also the territorial types who feel threatened in the > > face of outside ideas or questions. > > > > Speaking as a volatile loudmouth (in recovery), I do think that > > interpersonal skill training, or at least practice, is useful for folks > > to be able to inter-operate both with other people, and other network > > operators. The single most useful troubleshooting skill anyone can bring > > to the table is a good pair of ears and a willingness to use them. With > > that as a base, you can move on to good teamwork and best practices. > > > > As cliche as it may seem, I readily recommend 'Negotiating for Dummies' > > as reading for anyone who doesn't want to be the person that no one can > > work with. It works great when given as an anonymous gift, too. > > > > - billn > > > >
