On Mon, 2007-06-18 at 21:00 +0530, Suresh Ramasubramanian wrote: > On 6/18/07, Sean Donelan <[EMAIL PROTECTED]> wrote: > > Automation is a non-starter unless you have people to deal with the > > exceptions. If you don't deal with exceptions, eventually problems with > > any automated system will overwhelm you. You can only hid behind IVR > > recordings "You call is very important to us" for so long. > > You're preaching to the choir there. That still doesnt underrate the > importance of automating this. Throwing people at it simply doesnt > scale.
Before you make it a technical or HR issue you first have to either find a way to make aggressive ISP policies profitable or introduce .gov-regulations that say you either operate according to some standard or not at all. //per
