On Fri, 12 May 2007, John Levine wrote:
The issue I see with most of the options (abuse.net, spamcop, etc) is
Hey, leave abuse.net out of this, please. It's just a database of
contact addresses.
You might want to take a look at Abacus from word-to-the-wise.com.
It's a ticketing package specifically designed for abuse desks. You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.
I think he was asking about reporting abuse and not handling
abuse desk complaints.
Personally I generally report non-spam complaints to same abuse
designated mailbox (it is abuse after all) but also CC data from
abuse contacts from ASN whois.
--
William Leibzon
Elan Networks
[EMAIL PROTECTED]
