On Wed, Apr 16, 2008 at 11:07:42AM +0100, [EMAIL PROTECTED] wrote: > If people had succeeded in cleaning up the abuse problems in 1995 > when the human touch was still feasible, we would not have the > situation that we have today. Automation is the only way to address > the flood of abuse email, the huge number of people originating > abuse, and the agile tactics of the abusers.
I agree with this and with pretty much everything else you wrote. But... If an operation is permitting itself to be such a systemic, persistent source of abuse that the number of abuse reports it's receiving (which everyone knows is tiny fraction of the number it *could* be receiving) requires automation...isn't that a pretty good sign that whatever's being done to control abuse isn't working? The solution to that isn't to put in place higher levels of automation: the solution to to that is to *solve the underlying problems* so that higher levels of automation aren't necessary. ---Rsk
