On Tue, Apr 15, 2008 at 10:00 AM, Marshall Eubanks <[EMAIL PROTECTED]> wrote: > > On Apr 15, 2008, at 9:43 AM, William Herrin wrote: > > That is one place that modern antispam efforts fall apart. It's the > > same problem that afflicts tech support in general. The problem exists > > for the same reason that large-city McDonalds workers don't speak > > English: Anyone with sufficient clue to run an abuse desk is well > > qualified for more interesting, important and higher-paid work where > > they don't get yelled at all the time. Like administering mail servers > > or writing mail software. > > > > There's a reason we pay garbage collectors a small fortune to do a job > > that requires no skill whatsoever. > > Do you _know_ any garbage collectors ? I do, and I would disagree with both > clauses of that sentence.
Marshall, No, but I know a few people who have (briefly) worked abuse desks and neither the tech support nor the McDonalds problem are difficult to observe. Without conceding the garbage collection issue, let me ask you directly: how do you propose to motivate qualified folks to keep working the abuse desk? Regards, Bill Herrin -- William D. Herrin ................ [EMAIL PROTECTED] [EMAIL PROTECTED] 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
