At 12:20 -0400 10/19/05, Todd Vierling wrote:
That's why SLAs exist.
Do SLA's say "if you are out of the water for 30 minutes we will also cover your lost business revenue?" There are some times with service guarantees just are not enough (e.g., manned space flight support).
-- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Edward Lewis +1-571-434-5468 NeuStar True story: Only a routing "expert" would fly London->Minneapolis->Dallas->Minneapolis to get home from a conference. (Cities changed to protect his identity.)
