On 5/14/05, Tom E. Craddock Jr. <[EMAIL PROTECTED]> wrote: > Mario Limonciello wrote: > > Tom E. Craddock Jr. wrote: > > > > > >>Mario Limonciello wrote: > >> > >> > >>>Tom E. Craddock Jr. wrote: > >>> > >>> > >>> > >>>>Howdy, > >>>> > >>>> > >>>>Had similar problems as well with TimeWarner/Brighthouse in Tampa Bay > >>>>last year when I first wanted to get a 1394 box; only way I got it > >>>>was by going to the local office and waiting for about an hour in > >>>>their lobby till I got a manager who knew what I was talking about. I > >>>>wouldnt trust that the tech tommorrow will bring a 1394 tech (they > >>>>work on sundays up there?) I just recently started as a cable > >>>>installer for Brighthouse down here, and I can tell you at least from > >>>>my experience, none of the contractors are aware of the 1394 box > >>>>because TimeWarner/Brighthouse doesnt make us aware of it. Hecked, I > >>>>even asked the managers at 2 of the offices that all of the > >>>>contractors for the county I work in about the 1394 box, and they had > >>>>no idea about it; when I asked why they didnt being in such a > >>>>position, I was told (by thier manager) that since it was such a > >>>>specialty item TimeWarner/BH wont/doesnt go out of thier way to make > >>>>them available (ie make the customer come to the local office to pick > >>>>it up). Weve been instructed to tell any customer that wants one to > >>>>go to thier local office and speak to a customer service rep or office > >>>>manager to get one. > >>>> > >>>> > >>>>So best advice, go and camp out in thier office till you get the box > >>>>in hand that you want. > >>>> > >>>>Tom > >>> > >>> > >>> > >>>Well I guess I have to figure out where that local office is now. The > >>>only places actually posted on the TW website seem to be the customer > >>>care centres. > >>> > >>>Further, looking the box they gave me is a Explorer 3250HD. It "does" > >>>come in a firewire variation, just I obviously didn't get it. Which box > >>>did you eventually end up getting from them? An 8000 or 8300 series DVR > >>>box? I'm planning on printing out some pics of these boxes with the > >>>firewire ports to show the tech tomorrow. I'm still pretty surprised > >>>myself they work sundays, but hell I won't argue. Not to intrude, but > >>>Tom - Being an installer for them, do you have any contacts up here you > >>>could help me pull strings with now? I'd really hate to have to go > >>>through too many hoops getting this going, I'm only living in the area > >>>for 3 months, but still want to beable to enjoy summertime HD from > >>>myth :) > >> > >> > >> > >> > >>Mario, > >> > >> > >>I ended up with the 3250HD w/1394. Now, they dont make that exact > >>model available in all areas, but they will have SOME vs of a digital > >>cable box w/1394 avail (could very well be the 3250HD w/1394, just > >>dont want to say that it will be for sure, as I cant). > >> > >>Unfortunately, no I dont have any contacts up there. I am just a > >>subcontractor for a ANOTHER company that subs the work from > >>TimeWarner/Brighthouse. > >> > >>When I say local office, I mean the office where you can pay your > >>bill, and they should also have hardware (cable boxes, DVRs, Cable > >>Modems etc) there as well. If no one at the counter can help you > >>(which they wont), tell them youll be sitting in thier lobby and they > >>need to find someone that knows what your talking about, as if they > >>dont you will be filing a complaint with the FCC for non-conformance; > >>make sure you mention once again theyve had almost a year since the > >>regulation when into effect. If the office youve been going to is no > >>help, they SHOULD have another office somewhere in your area. Either > >>go to one of them, or call them up. > >> > >> > >>Tom > > > > > Okay, if the office is open tomorrow, I'll head there tomorrow. If not, > > I'll head during my lunch break from work on Monday. I'm also > > considering grabbing one of these 3250HD's off ebay, only 30 or 60 bucks > > or, and then I never have to deal with this headache no matter what > > cable company I'm with down the road (Several moves up ahead). > > Wont work for TimeWarner/BH. You have to get the cable box from the > cable co. The cable box has to be approved to run on their network, and > they will only authorize boxes they distribute. > > Tom > > _______________________________________________ > mythtv-users mailing list > mythtv-users@mythtv.org > http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users >
I believe there is also an FCC mandate that forces the cable companies to allow you your own box. AFAIK they have something akin to a MAC address and you have to get that to them. It works that way with modems as well. _______________________________________________ mythtv-users mailing list mythtv-users@mythtv.org http://mythtv.org/cgi-bin/mailman/listinfo/mythtv-users
