Joel, Yes I received the logs and analyzed the problem. I have started discussion in the beta forum, since the issue is not easy - please join there.
Thank you for the detailed information. Andrey On Tuesday, February 16, 2016 at 10:18:01 PM UTC+2, Joel Azaria wrote: > > Please confirm receipt of logs and is there any status update? It's now 6 > days since I've provided logs and I've heard nothing back. > > > > On Friday, February 12, 2016 at 12:06:24 AM UTC-5, Joel Azaria wrote: >> >> Andrey, >> Can you please confirm that you have received the logs from all three >> devices? I did not get a reply to my last email. >> >> Thank you. >> >> >> >> On Friday, February 5, 2016 at 2:18:05 AM UTC-5, Andrey Tkachuk (MLO) >> wrote: >>> >>> Hi Joel, >>> >>> First of all I understand your concern and will try to help. Thank you >>> for such detailed explanation. >>> >>> I see that you have quite complex setup. You sync two branches to other >>> files located on a network drive and wifi sync to Android. It requires time >>> for analysis considering 1.5 Mb of log you sent to me. Besides it is >>> difficult to understand the full picture without having the same setup >>> locally. >>> >>> From the logs you sent to support and the the screenshot I see the >>> following: >>> 1. There are several times in December when MLO could NOT access your >>> file on a network drive and as a result could not sync. >>> 2. There are 5 times in January when MLO has been terminated unexpectedly >>> 3. In the conflict screenshot I see that some tasks are changing >>> parents. I do not see if these tasks are in Inbox and do not know if it is >>> master of slave desktop. >>> >>> In theory such cases may cause the issues you described. >>> >>> Here are some ideas which may help us to understand together what >>> happened: >>> 1. When you use branch sync the tasks which are moved out of this branch >>> on one desktop are deleted on other desktop. >>> 2. Inbox is a special folder which is used for different purposes by >>> MLO. For example it is used to move conflicted tasks to it when you add a >>> task on one end to a parent which was deleted on other end and sync. If you >>> add here the branch sync it complicates the process. If you add here wifi >>> sync to Android it complicates the process even more. >>> >>> Here are only my initial thoughts after analysis of what I have at hand >>> now. I will ask you via email more specific questions to understand all the >>> details of your setup. >>> >>> Thanks, >>> Andrey. >>> >>> >>> >>> >>> On Thursday, February 4, 2016 at 1:43:26 AM UTC+2, Joel Azaria wrote: >>>> >>>> This is now apparently the 3rd time in about 2 or three months that MLO >>>> has just indiscriminately deleted a whole branch of folders and tasks. >>>> For >>>> whatever reason it seems to keep eating the same branch though not at >>>> every >>>> sync but rather at random times. I'm thankful to have the know-how and >>>> tools to merge/recover from these disasters (the first time it happened we >>>> went DAYS without it being detected). I have no idea if it's eating other >>>> data (and I hope it isn't but there's just no way to know.) >>>> >>>> For reference here's my setup: >>>> >>>> MLO 4.3.3 Pro on mine and my assistant's machines. >>>> I share two branches (my Inbox and a Biz tasks branch) from my MLO file >>>> to a network share on a NAS >>>> She in turn sync both of those branches into here MLO file. She does >>>> not use MLO for herself and has no data beyond these two branches >>>> I also use MLO v2 on my Android and WiFi sync. >>>> >>>> The data that keeps getting eaten is a structure of folders in my Inbox >>>> called Speedbox which has a number of folders within (about 12 presently) >>>> some of which have tasks within (probably in the 20 or 30 range presently) >>>> On a number of occasions so far my assistant hits sync (F9) and like >>>> magic the whole Speedbox disappears. The first time it happened it took a >>>> bunch of tasks that were in the Inbox (but not the Speedbox) with it but >>>> this last(3rd) time it didn't appear to. I don't remember the details of >>>> the second time as I was too busy to even write it up and we caught it >>>> immediately so just rolled back to a backup. I don't know what this thing >>>> is doing, it just deletes the whole structure without warning, without >>>> indication. They are not conflicts they are just deleted inexplicably. >>>> This first two times there was no conflict dialog at all. This last time >>>> a conflict dialog appeared but showing only 6 tasks. None of these tasks >>>> were included in the deletion and pretty sure it's just a coincidence. >>>> Since I've gotten decently proficient at dealing with this already, I had >>>> saved copies of my file so I tried the conflict resolution multiple ways >>>> (remote overwrites local, local over remote, mixed as by default) all >>>> ended >>>> up eating the Speedbox and in each case it doesn't look like the >>>> conflicted >>>> tasks even had anything to do with it. I think it's just coincidental. >>>> >>>> So what I can't figure out is just wth is going on here? Why does MLO >>>> just eat this whole structure without any warning. I'm copying this post >>>> as an email to tech support and the email will have my logs attached. >>>> From >>>> my (not very informed) reading of the logs I see no trigger, just that the >>>> tasks are being deleted. It's getting ridiculous. >>>> I've resolved it (for now) by opening a backup, saving it as an .ml, >>>> changing bidi sync to local overwrites remote, syncing, then syncing that >>>> down to my assistant's machine. Then a full resynch on her machine then >>>> switch me back to bidi and full resync on my end then a sync of MLO-A. >>>> Then I tried a various smattering of syncs on all 3 devices to ensure >>>> it's >>>> good, which it is, for now. Doubtless the problem will return as it >>>> already has twice before. >>>> >>>> If anyone has any thoughts, ideas or has experienced this before I want >>>> to hear from you please. >>>> >>>> J. >>>> >>>> >>>> >>>> >>>> Below/attached is a screencap of the conflict resolution dialog with >>>> the default suggestions. As above, no matter the combo here MLO still >>>> eats >>>> my Speedbox. >>>> >>>> >>>> >>>> <https://lh3.googleusercontent.com/-REkrL-sgCa0/VrKPd7WddqI/AAAAAAAACLQ/YJn61MTRF8A/s1600/Conflict%2BResolution%2Bdialog.jpg> >>>> >>>> -- You received this message because you are subscribed to the Google Groups "MyLifeOrganized" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mylifeorganized. To view this discussion on the web visit https://groups.google.com/d/msgid/mylifeorganized/714f056c-1bf4-400a-9168-b8f668a04de9%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
