On Tue, Jan 22, 2013 at 11:02:24AM -0700, s. keeling wrote:
> 
> [Apologies if this reaks with hostility; it isn't meant.  

I've seen your posts before. 

> Understanding error reports and missives from users is an art.

Exactly! So asking a "mere user" whether the messages are stored in mbox
or maildir or plain ASCII won't help much, IMNSHO. A better question
might be: "Oh, OK, what list is this?" and then checking yourself.

> I like to think of it as "bang your head on the wall until it falls over."  

You're more likely to knock yourself unconscious.

> I've listened to too many "mere users" complaining about us geeks 
> not understanding them.  

Mmmm, ...

> We need to step up our game.]

What's this "we" business?

-- 
"If you're not careful, the newspapers will have you hating the people
who are being oppressed, and loving the people who are doing the 
oppressing." --- Malcolm X

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