On Sun, Aug 26, 2001 at 05:01:31PM -0400, Kirrily 'Skud' Robert wrote:
> |
> | I am not saying it is a great way to do it (and I wouldn't mind a better
> | system); but part of the problem of [EMAIL PROTECTED] is that most of the
> | people who can be on the list (that know enough about the issues involved,
> | etc.) are (not merely conincidentally) also very busy people in general. :)
So true.
> How about an auto-responder or a ticketing system with auto-responder
> capability? The author of RT (http://fsck.com/projects/RT/) hangs
> around on #perl on infobot.org and has offered to help set up a ticket
> system if we wanted one.
>
> At least then we could set it up to send each person an email like "Hi,
> we got your message, we're very busy, but here's some general info for
> you in the meantime, and you can track this ticket at <URL> if you
> want". RT has an email interface so it's easy to close tickets by just
> replying to the email and adding a pseudo-header like "Status: closed"
> or something (IIRC).
I think a ticketing system would be over the top, but an auto-responder
that replies with a thank you and a description of how we work would be
very helpful. Especially if it included a summary of common issues that
we raise and why we raise them.
Tim.
