Hi Rocco, On Fri, 17 Aug 2018 13:28:03 -0400 Rocco Caputo <rcap...@pobox.com> wrote:
> On Aug 17, 2018, at 10:26, Shlomi Fish <shlo...@shlomifish.org> wrote: > > > > On Fri, 17 Aug 2018 08:19:26 -0500 > > Andy Lester <a...@petdance.com> wrote: > >> > >> I suggest that trying to optimize away complaining is a losing battle. You > >> will never make everyone happy. > > > > Good advice, but see the first item of > > https://www.joelonsoftware.com/2007/02/19/seven-steps-to-remarkable-customer-service/ > > and the story at the bottom of > > http://linuxmafia.com/faq/Devtools/ides.html . > > "But when you think a little harder you can usually find a deeper solution: a > way to prevent this particular problem from ever happening again." > > I agree that complaining is a significant problem. I look forward to hearing > your final solution for it. > by fixing bugs/quirks/etc you can prevent further complaints about the same issues. But people like to complain, including to a large extent I as well. See https://shlomif.livejournal.com/39215.html (BTW, I recall finding an LKML post where Torvalds did say this, and it was a reply to a complaint about him using https://en.wikipedia.org/wiki/BitKeeper before its gratis version was discontinued, which in turn prompted creating git and other VCSes, but he wasn't the first to say the quote.) > -- > Rocco Caputo <rcap...@pobox.com> -- ----------------------------------------------------------------- Shlomi Fish http://www.shlomifish.org/ Understand what Open Source is - http://shlom.in/oss-fs Chuck Norris can become root on OpenBSD. By using nothing but /bin/echo. (By: ZadYree and Shlomi Fish) — http://www.shlomifish.org/humour/bits/facts/Chuck-Norris/ Please reply to list if it's a mailing list post - http://shlom.in/reply .
