A follow up on this that might be of interest.
Also a request for information as to what people might know on cases, or
anything that would very strongly justify my position to want this stop.
After many weeks requesting to justify this where I never got any answer
to it and keep asking about the justification, I finally got this first
replay:
"We have the servers report in so we can get gross level data on
features and customer counts. We do not collect any user-specific data.
We do not share the data with anyone outside of xxxxxxxx. We do this
primarily in case we need to contact customers proactively (e.g. if
their system has a lot of customers on it and may have load issues).
Our contracts specify this kind of monitoring precisely for this reason:
so that we can proactively contact customers if needed."
And then continuing to push the issue as I never allow this to start
with, nor was I ever informed it would take place. Plus who really trust
this statement anyway from a company that can't even come clean on the
issue when push to it!
I finally got a follow up to it as this:
"Just to clarify on this issue, there is a section in our standard
contract that addresses this - its part of the Software License grant
language:
Compliance with License:
Customer hereby grants xxxxxxxxx the right to periodically audit and
review Customer's use of the Software, via remote connection or on-site
inspection, to ensure compliance with the terms of the Software License
and this Agreement. Customer shall at all times cooperate in good faith
with such reviews and shall promptly remedy any acts of non-compliance
with such License and/or Agreement as a material term hereof."
Sure this is new in new contract, not in mine, plus even more, if that
was the only case, fine, I see no problem with that. If requested, I
sure could allow site inspection for License if needed. I see no problem
with that, but then, I allow it and I am ask for it.
This is totally different to me then having someone spy on my on a daily
basis and not even letting me know and trying to justify it as doing it
to help me, but I never got help from them on many issues, including one
time when I contacted them as I ran out of licenses to buy more and it
took them almost a week to send me a new license file to address the
issue after they got paid obviously. So, what's wrong here???
Anyway, anyone that said BLOB are good, needs a HUGE reality check big time!
Now, I still don't want them to do it and they still try to justify it
left and right.
In the end I guess it will come down to, you want to use our system,
then that's how it is, or go else where. But right now, I can't go else
where. It's already be the second VoIP platform I use and switching is
pretty darn expensive thank you!
Just thought you might like to see real life stubborn experience with
BLOB and even after been discover, they do not want to correct the issue
and try to justify their rights at doing so!
What a shame I tell you!
This is wrong!
Daniel
