On 22/12/17 17:36, Stuart Henderson wrote: > The important part is the data itself. > ... > IMHO if anything is going to happen with this it's going to come > from someone who just gets on and does it. Maybe someone who just > throws a spreadsheet or something together to keep track of > tech@/bugs@ mails. I'd be very surprised if a useful system > comes from someone who is looking at it as a technical exercise > of setting up the system.
I agree with you that the important is the data itself and not the system chosen for the work. Such a movement can start from zero ground without migrating data from @bugs or @tech. But to be fair with the OP it all depends on dev's (mainly) willingness to track/respond/close tickets. I say devs because these are the people who commit fixes of bugs and so they should monitor/update this system as well. It's extra work for them instead of developing... and I understand that. I don't see a reason @tech should be forwarded to this ticket system. @bugs can be eventually closed or somehow migrated to this system (new mails and not existing ones). Personally I would like to see such a system in OB. G
