Hi, I recently had conversation through various channels with Microsoft regarding a blacklisting happening in Europe with their OLC (outlook consumer) protection-gateway for a specific IP-address being blacklisted.
First, let me stress that after finally having reached a right team the Microsoft-support was very helpful and friendly. They helped resolve the case in short time. It still frightens me to see how intransparent such blacklistings happen. For good cooperation among ISPs we were in their JMRP program (junk-mail reporting program) for a long time - but haven't received feedback about this case. Using their support-forms for IP-delisting the first automated response was that IP was not blacklisted at all - although the SMTP-errors clearly showed that based on the IP a blacklisting happened. Does someone know if there are multiple blacklists being used inside Microsoft? Are there any chances to query blacklists to more easily/ quickly learn about blacklistings that happen? Why is JMRP not used or maybe only for certain recipients? And why do forms report there are no active blacklistings - when after having reached a human through the same way they confirmed the blacklisting was removed? When asking again as a follow-up about how the blacklisting could have better be detected and reported etc. to improve cooperation I got:
I do apologize, but I am unable to provide any details about this situation since we do not have the liberty to discuss the nature of the block.
I don't blame the support person at all. They are not allowed to discuss details. But why is there so little cooperation between large mail-operators to mitigate problems, to proactively communicate (as was the intention of the JMRP I guess) and to work closely when something happens to stop any errors early instead of waiting for problems to escalade?
Kind regards, Stefan Neufeind _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
