Are you sure it’s Office365 and not “Consumer” Outlook/Hotmail accounts.
Because the systems are not the same, and have different escalation procedures. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ? From: mailop <mailop-boun...@mailop.org> On Behalf Of Michael E. Weisel via mailop Sent: Monday, April 29, 2024 12:04 PM To: mailop@mailop.org Subject: [EXTERNAL] [mailop] Anyone From Microsoft That Can Give Some Guidance? Hi fellow Mailopers, I hope you are all doing well. We have a client of ours that works with the 107 Historically Black Colleges on a yearly project that awards grants for campus improvement projects. The email list is small, around 700 subscribers in total. For the most part the emails are making it through however many of the schools rely on Office 365 for their email and some of the schools are having issues getting their mail to the inbox. It’s a dedicated IP address and domain, and its setup for SPF/DKIM/DMARC etc. and they only send to this 100% opt-in list. If there’s anyone on the list that may be able to help me out to? It’s a great opportunity for these schools and some have missed out because they didn’t receive the communications and deadline information. I’m happy to give more information on the client if someone could direct message me. Thanks in advance and have a great day everyone, Michael Michael E. Weisel CTO / Deliverability Lead Gold Lasso (301) 990-9857 Corporate (240) 813-0174 Direct Dial
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