No email provider is going to investigate whether a spam complaint is “false” or “true”
If the percentage of spam complaints, bounces etc gets high enough, good luck to your email campaign --srs ________________________________ From: mailop <mailop-boun...@mailop.org> on behalf of Michael Irvine via mailop <mailop@mailop.org> Sent: Monday, March 25, 2024 7:47:54 AM To: Michael Peddemors <mich...@linuxmagic.com>; mailop@mailop.org <mailop@mailop.org> Subject: Re: [mailop] Debt Collection Client Email Servers Thank you. I will be opening a ticket with them to have it change. Biggest issue we have is that the number of false spam complaints due to the nature of the industry. Hard to keep the domain as good without talking directly to the postmasters. Thanks, Michael Irvine -------- Original message -------- From: Michael Peddemors via mailop <mailop@mailop.org> Date: 3/22/24 17:09 (GMT-06:00) To: mailop@mailop.org Subject: Re: [mailop] Debt Collection Client Email Servers CAUTION: This email originated from outside of the organization. Do not click any links or open attachments unless you recognize the sender and know the content is safe. If they are 'dedicated', doesn't matter if they are coming from SendGrid, the PTR should reflect your clients domain. host 149.72.234.90 90.234.72.149.in-addr.arpa domain name pointer wrqvzxrx.outbound-mail.sendgrid.net. And given the amount of abuse of SendGrid servers, anything you can do to differentiate from their generic naming conventions will help you. On 2024-03-22 12:07, Michael Irvine via mailop wrote: > Hello postmasters, > > One of our clients has been sending a debt collection campaign using > email as the last resort of communication. These emails are more > transactional and use a campaign mailing system to give some analytics. > > Context: > > We have 2 standard emails that go our daily. These emails describe the > debt and how they can help. > > IP Addresses: > > 149.72.234.90 > > 149.72.238.176 > > 168.245.18.103 > > NOTE: IPs are dedicated from SendGrid > > Subject line: > > Unifin is here to help with your [DEBTDESCRIPTION1] account. > > NOTE: [DEBTDESCRIPTION1] is the name of the debt company. > > From Addresses are: > > olivia.ander...@unifinrs.com <mailto:olivia.ander...@unifinrs.com> > > emily.thomp...@unifinrs.com <mailto:emily.thomp...@unifinrs.com> > > Reply-to email is: > > myacco...@unifininc.com <mailto:myacco...@unifininc.com> > > Please reach out to me directly if there is additional information needed. > > Thank you, > > Michael Irvine | Great Computer Solutions > > m...@greatsys.com > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- "Catch the Magic of Linux..." ------------------------------------------------------------------------ Michael Peddemors, President/CEO LinuxMagic Inc. Visit us at http://www.linuxmagic.com @linuxmagic A Wizard IT Company - For More Info http://www.wizard.ca "LinuxMagic" a Reg. TradeMark of Wizard Tower TechnoServices Ltd. ------------------------------------------------------------------------ 604-682-0300 Beautiful British Columbia, Canada _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
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