Carsten, Even if the RBC customer were in the EU, I think the challenge would be that he (safe guess given the email address chosen) wouldn’t know and/or be bothered to file a complaint. Whoever he is, he provided an email address years ago and hasn’t noticed he’s never received anything at that address (including statement notifications, low balance alerts, appointment reminders, etc.). If RBC can be trusted (doubtful, but…), he also chose not to change it when he was informed it was wrong at the RBC branch he made an appointment to go to a year and a half ago. Now if I, as the impacted third party, could file a complaint… maybe some sort of UCE-related complaint? Anyone know if Canada has laws like that?
Part of the annoyance is that at least some RBC staff are apparently aware they are sending email to the wrong email address yet there doesn’t appear to be a way to have that email address deleted from the customer's profile. I’m guessing it’s a systemic thing, perhaps the result of social engineering attacks. Still insane though… Regards, -drc On Aug 25, 2023, at 4:43 AM, Carsten Schiefner via mailop <mailop@mailop.org> wrote: > David & all - > > the EU's GDPR wrt. Information Security and PII Protection luckily hands a > quite sharp sword to consumers: the fines for offenders are, well..., "fine". > > If the real recipient of RBC's communication you are getting instead of her > or him would be domiciled in EU territories (-> French overseas departments!) > and would file a complaint with the appropriate DPA, RBC better sets aside a > bit of money already. Even more so as they have been flagged multiple times > already, in this instance by you, David. > > Cheers, > > -C. > > On 25.08.2023 03:20, David Conrad via mailop wrote: >> If the address isn’t a “no-reply@“, I generally do the same, but more and >> more I’m getting “this message is sent from an unmonitored email address, >> please do not reply”. >> The worst so far is Royal Bank of Canada. One of their customers used my >> gmail address and I’ve been getting all sorts of private information about >> them like low balance alerts with the exact amount in their bank account, >> etc. >> I’ve tried contacting their security dept., their customer service dept., >> and even @rbc or equivalent in various social media (which I detest) saying >> “please, for the love of all gods, STOP.” Once, via twitter, an RBC person >> gave me a number to call and through various hoops and literally _hours_ of >> sitting on hold, explaining the situation, jumping through stupid automated >> phone trees, etc., I finally spoke to a person who said they’d discuss it >> _with the customer_ during an appointment I knew the customer was having >> with them because I received the reminder notices. That was about a year >> and a half ago. >> Yet the email keeps coming. >> It boggles my mind. >> Regards, >> -drc > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop
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