Dnia 17.05.2023 o godz. 17:25:36 Brandon Long via mailop pisze: > The vast majority of users don't understand getting multiple copies of a > message, regardless > of the path they take. They are not going to be checking the Received > headers. They don't > understand that maybe the mailing list didn't forward the message (if they > even realize what a > mailing list is).
I don't quite understand you. Are you suggesting that people who willingly subscribe to a mailing list don't know what a mailing list is? It's hard for me to believe that. Or do you mean something else? > We also have noticed that some enterprise customers have > complicated mail routing > and expansion settings which can result in a ridiculous number of copies of > a single message, > one customer's "notify all" list would result in up to 9k duplicate > messages for individual mailboxes. I work in a company that is your enterprise customer. We host all our mail on Gsuite. We have over a hundred internal mailing lists hosted on Google Groups used within our company, and it repeats over and over that a new employee who subscribes to a mailing list has doubts whether the list works, because he/she doesn't get back their messages sent to the list. It needs to be explained to these people over and over again that "Google just works so and there's nothing you can do about it". People who *do* use mailing lists (I'm not talking about those who don't) routinely use their message that is coming back from the list as a check that the list is "alive" and working properly. Lack of that message causes confusion. I have seen it hundreds of times. As for the single message resulting in 9k duplicates, I remember a few cases when something like this happened. It was usually when by mistake someone sent a message intended for someone else to a mailing list, and it resulted in a flood of "Please remove me from the mailing list" type messages. But such incidents are basically unavoidable... > never quite made the cut either. In particular, this duplicate message > behavior > did result in a large fraction of "missing email" escalations, along with > folks not understanding filters, third party > apps deleting messages, customers deleting messages and forgetting, and > multiple users using a single mailbox > and not realizing someone else deleted it. Most "missing email" problems I have seen occur when people are using ordinary mail clients to access their Gsuite email accounts (which is a common corporate practice, as Gmail/Gsuite web interface is just unusable for professional use where you are handling a lot of email), not realizing that Google is different and it doesn't have folders, but "labels", and the same message can have multiple "labels" (while with ordinary mail server, the same message cannot be in multiple different folders). Someone wants to delete a "duplicate" message that he/she has in another "folder" and ends up deleting the message from all "folders", which is a totally unexpected result. -- Regards, Jaroslaw Rafa r...@rafa.eu.org -- "In a million years, when kids go to school, they're gonna know: once there was a Hushpuppy, and she lived with her daddy in the Bathtub." _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
