Hehehe. They aren't Digital Ocean or OVH bad..
But the bigger they are, the bigger budget they have to address abuse.
Economy of scale..
The bigger you get, the less sympathy you should expect.
Be interesting asking questions like.. What percentage of revenue do you
allocate to dealing with abuse on your networks..
However, I dont' think anyone is singling Hetzner out.. Better to single
out even larger companies..
Point is, that they SHOULD be able deal with this at the network level
before it leaks out, then there would not be the volume of reports that
require a 20-30 day delay in response time.
If they don't do that, then frankly you should expect the industry to
take a dim view of how you are handling abuse.
My 2 cents..
On 2023-02-07 12:04, Andreas Ziegler via mailop wrote:
Atro and everyone else blaming Hetzner for their abuse handling:
what is your data that shows hetzner being worse than others in this field?
does this data put in relation the size of the provider (number of
IPs/servers/customers) ?
hetzner has grown big and in absolute numbers it's clear that the number
of abuse is big - but only relative numbers are fair to compare!
-- Andreas
Atro Tossavainen via mailop wrote on 07.02.23 16:57:
Ever been on the receiving end of a retaliatory abuse complaint?
Yup, that too.
As a Hetzner customer I expect some trust in the company I pay money
to,
As do I, as a Hetzner customer.
that they'll give me a chance to face my accuser and fix the
problem if there is one, or give a response as to why I shouldn't
have to if there isn't a problem.
I, too, expect to be told what the nature of the problem is.
Where the report comes from should be completely irrelevant.
I frequently don't bother with complaints of abuse to Hetzner because
I get back the autoreply that states I am expected to OK them forwarding
it verbatim to the spammer. Most of the spammers I would complain about
are not the hijacked systems but the dedicated ones.
There are two sides to every story, surprisingly companies aren't
keen to just kick all of their customers out by third party demand,
on demand.
Not expecting shooting on sight, as already said. Some safety measures
would be nice though, such as not outsourcing the ToSsing of spammers
to the spammers themselves.
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