It's a simple matter of cost vs benefit. People sitting and responding
personally to abuse complaints all day do not, directly, generate
revenue. Given their size and adoption in the marketplace, personal
responses to abuse complaints are not going to increase their market
share.
On 2022-12-16 15:51, Eric Tykwinski via mailop wrote:
This is just more of a question on why they wouldn’t acknowledge a
receipt of the abuse report posted to their web form?
Here’s the response I got back:
Thank you for submitting a report. We take our users' privacy and
security very seriously, so we appreciate your concern. We will use
the information you provide to conduct an investigation. We will
contact you if we need more details; however, you will not receive a
response or email acknowledgment of your submission.
Details, in case you’re interested: It was a domain squatter using a
customer’s domain to try and gain access to their bank account. I
do believe the attempt was unsuccessful, but wanted to report anyways
just in case they can find a pattern.
Sincerely,
Eric Tykwinski
TrueNet, Inc.
P: 610-429-8300
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