Cher M CARON > Sorry but I represent OVH email team (not abuse), I have no power and > visibility on stuff out our email offer perimeter.
This is understood. > As I say in private, the abuse form https://www.ovh.com/abuse/#!/ permit to > report spam problems. It ensure to abuse team enough information to check and > block. If a ticket system does not allow email input with similar outcomes it has to be considered as broken. I had one that did (Request Tracker v2.x) at a former workplace ever since September 11, 2001 (but I disclaim responsibility for the follow-up effects later that day), and I was late to the game when I installed it then. > Moreover you will receive a ticket number and a notification when it’s close. This should be possible irrespective of whether tickets are opened by webform, email, phoning in, or other channels I didn't even think to mention yet. > To be honest I follow the Dima case but not your case. If I start to handle > abuse cases out of normal process it will be the mess… It is true. However, OVH appears to have somewhat of a systemic problem, and any amount of Mailop'ers writing to you or to Romain does not solve that. The normal process needs to be improved quite a bit. Amicalement, -- Atro Tossavainen, Founder, Partner Koli-Lõks OÜ (reg. no. 12815457, VAT ID EE101811635) Tallinn, Estonia tel. +372-5883-4269, http://www.koliloks.eu/ _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
