Aye. We use Debouncer for our notifications. HetrixTools has also proven
quite useful. Monitoring blacklists for a large number of IPs can scale
into a bit heavier of a task than some might assume up front.
But on that note, I worked for a very large cloud provider for a few
years. Really quite a blast. I knew that our IP reputation at the time
was a huge problem, and everyone who knows what I know certainly agreed.
The problem comes in trying to convince the business types can't see it.
They're used to us IT types and our tendencies to turn everything into
an objective crisis even when it's really actually quite subjective. So
when you tell them "You're going to lose money over this" it's a hard
sell. Some people might have some decent tricks up their sleeves but
proving why you don't have customers that you don't have is not exactly
the most specific of all calculations. Despite knowing that IP
reputation revenue and customers in my head, out of somewhere around
10,000 NPS feedback submissions I could only pull out a handful that
were related. The type of customers that know to avoid you because of
your IP reputation, they're not often the type to fill out those surveys
either.
The blacklists have half of the job of turning IP reputation into value,
but the customers need to complete the circle and make their voices
heard. I assure you, someone there cares. Someone there is struggling
with what I did, explaining it to business types.
On 2021-11-26 15:19, Andy Smith via mailop wrote:
Hi Mary,
On Fri, Nov 26, 2021 at 11:25:06AM +0200, Mary via mailop wrote:
Would it be possible for the two sides (blocklists and a
cloud/hosting providers) to come together and have some kind of
automated notification?
As a tiny hosting provider we already receive notifications from
SpamCop and Spamhaus and we act upon them so we don't get our IPs
listed in
blocklists, or to get quickly de-listed when the problem customer has
been dealt with.
What you are missing here is that [the executive tier of] most large
hosting providers don't care until they are made to care, which
isn't a great starting point for co-operation.
Cheers,
Andy
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