Hi Ken -

Please contact me off list.
thanks!

Lili Crowley

she/her
Postmaster





On Thu, Sep 23, 2021 at 10:22 AM Ken O'Driscoll via mailop <
mailop@mailop.org> wrote:

> Hi Matt,
>
>
>
> They know how to open cases, and have done, and have incident numbers etc.
> That’s not the issue.
>
>
>
> The problem is the non-response to the cases they have open with regard to
> this one IP. They open cases all the time without issue. I think there’s
> some quirk here that requires manual intervention. And, since I’m not a fan
> of emailing people directly, hence my post here.
>
>
>
> Ken.
>
>
>
> *From:* Matt Vernhout <zvernh...@gmail.com>
> *Sent:* Thursday 23 September 2021 14:38
> *To:* Ken O'Driscoll <k...@wemonitoremail.com>
> *Cc:* mailop <mailop@mailop.org>
> *Subject:* Re: [mailop] Paging the Yahoo! postmaster
>
>
>
> Ken,
>
>
>
> Check out https://postmaster.yahooinc.com/ for help - there is a contact
> form and an email address you can reach out to for help directly from the
> Yahoo team.
>
>
>
> Cheers,
>
>
>
> ~ Matt Vernhout
>
> http://www.emailkarma.net
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.emailkarma.net&d=DwMGaQ&c=sWW_bEwW_mLyN3Kx2v57Q8e-CRbmiT9yOhqES_g_wVY&r=VCg-Q9ZdQlK27bNQMmErgRlkvpS8hDriASSkCoU3s2s&m=UtUPDi7NDe3w_55UvUeQU_ePyLO5vK3YXlt7pCQ7dGA&s=P_OkJFxRt7h1sAn_3Wf7d7sL0Yz24NT4lRwYqAl1Vew&e=>
> Twitter: @emailkarma/@CAUCE
>
>
>
>
>
> On Thu, Sep 23, 2021 at 9:26 AM Ken O'Driscoll via mailop <
> mailop@mailop.org> wrote:
>
> Hi there,
>
>
>
> I have an ESP client that appears to be stuck in an stock reply loop with
> a particular postmaster issue. The issue relates to 421’ing on a specific
> IP, which is used by a single sender for transactional messages. They have
> been trying to get this looked at for nearly a month, and I’m suspecting
> that their case is being misclassified or something like that.
>
>
>
> Would very much appreciate someone reaching out off-list.
>
>
>
> Thanks,
>
>
>
> Ken.
>
>
>
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