On 2021-09-07 at 11:24:48 UTC-0400 (Wed, 08 Sep 2021 01:24:48 +1000
(AEST))
Andre van Eyssen via mailop <an...@purplecow.org>
is rumored to have said:
On Tue, 7 Sep 2021, Michael Peddemors via mailop wrote:
She should find a local hosting provider, someone that she can pick
up the phone and call, but of course you get what you pay for.
I've found this thread a little amusing in that we spend so much time
railing against the power held by so few major mail providers, yet are
so quick to recommend people to the big players.
Their power is rooted in how well they meet the market where it is.
I would like the inbox providers I work for to get many more inbox
customers, even if it's only a pile of one-user domains. I cannot in
good faith tell a potential customer that they will be happier with a
small provider (even one I work for) than they would be with a faceless
behemoth. I wish that were true, I work pretty hard to make it true
(esp. with my primary employer,) but I know from also playing the admin
role for migrated customers now on M365 that it is very hard to get
small businesses to care about what we can do better more than they care
about what MS does better.
As Michael said, I think most non-technical small businesses *SHOULD*
care more about having a human to call for support. In fact, they care
more about never needing to call anyone for support, although some of
that is due to reduced expectations. Freemail has done an excellent job
of making end users expect minimal value in email service.
--
Bill Cole
b...@scconsult.com or billc...@apache.org
(AKA @grumpybozo and many *@billmail.scconsult.com addresses)
Not Currently Available For Hire
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