HI Atro, I think you misread what I wanted. Neither I, nor my colleagues, have any interest in uncovering and invalidating your spam traps. This wouldn't help anyone. However, not everyone our support team deals with is savvy enough to know what piece of information we need to help us find an account in violation of our policies as you so accurately provided in your email. I never assume everyone knows what I or my colleagues need to identify and resolve an issue quickly. There's no need to over rotate on this as no one, including myself, is trying to undermine your traps.
As for the responses, yes, I know it's sometimes an issue and I'm still not quite sure when or how it's happening or why they are not referencing the original issue. Our team will get to the bottom of it. Thanks, -L > > > Message: 2 > Date: Wed, 21 Jul 2021 00:04:46 +0300 > From: Atro Tossavainen <mail...@atrotossavainen.fi> > To: mailop@mailop.org > Subject: Re: [mailop] mailop Digest, Vol 12, Issue 40 > Message-ID: <20210720210446.gw4...@dm7.infinitemho.fi> > Content-Type: text/plain; charset=us-ascii > > On Tue, Jul 20, 2021 at 01:09:16PM -0700, Len Shneyder via mailop wrote: > > Hi Brielle, > > > > Can you send me a full unredacted header and I'll take a look at what's > > going on. I'm sorry you didn't get a response earlier to this. > > I know I'm not Brielle but I'd like to confirm that Zoom is sending quite > a bit to our spamtraps too. > > Unredacted headers are not forthcoming as we're not interested in > revealing spamtraps. > > I should also say that I find it offensive for SendGrid support employees > to ask for the same in support responses, which seems to be the new normal > these days. An ESP does not need to know who was spammed in order to take > a look into the matter. > > You do need to know which one of your customers is being discussed, and > that information I have no problem handing out. The overwhelmingly most > common X-Entity-ID in .zoom.us emissions from SendGrid is > > X-Entity-ID: 7mxhBNMkQ9yfwz0A5+NG7Q== > > for which the corresponding user ID number is > > Return-Path: <bounces+21079884 > > Yet one more point, support responses do need to contain enough information > for the requestor to know what is being discussed. I asked for this in > public over a year ago > > > https://urldefense.com/v3/__https://www.mail-archive.com/mailop@mailop.org/msg10376.html__;!!NCc8flgU!MpZziyCNO6LvrJV8upVLUD85HGIXpRRSv5BCH3k5RwnWuM7PhT1YsYbQlck$ > > but have to keep coming back to the topic. I conclude it's not because > ZenDesk doesn't support doing that. I have ideas about what else it > could be, but I would love it if I was wrong on all of them. > >
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