On Mon, 5 Jul 2021 at 11:02, Benoît Panizzon via mailop <mailop@mailop.org> wrote: > We have a customer who orders software licenses via paddle.com > > He should get keys via Email. But they never arrive. I also don't see > any trace of those emails in our logs.
Hi had an issue with missing email from them to me. No one was able to fix it until I found the email were, in fact, delivered, but they were delivered to a wrong email address (the first one the merchant sent to paddle when they created my account and not the one I used through the merchant when I bought) and the email were delivered in spam, so I didn't see them in the wrong account. When I found this I used GDPR rights to ask them what data they had about my "old email address" (the one receiving the email) and they answered my email address was not in their system, LOL. I sent them the header of the email received 2 days before and they insisted that they sent that email to another email address (the one that should have receveid the email, in fact) but email headers don't lie. So, I don't know, but maybe they do something weird with email addresses updates, so maybe the email you're looking for have been delivered to a different email address ;-) My last 2 messages have been sent from Postmark ( mta197a-ord.mtasv.net. [104.245.209.197] and mta216a-ord.mtasv.net. [104.245.209.216] ). Stefano _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
