Similarly, I'd love to get a contact with them. Have a domain which appears on one of their lists about every few
months, and after going back and forth a bit on tickets, gets removed every few months, only to have it re-added under
the same bogus justification a few months later. Would be nice to not have to file tickets so often.
On 5/7/21 14:31, Ardi Jürgens via mailop wrote:
Hello, kind folks!
Are there any helpful souls from the Cisco Talos IP & Domain Reputation team
lurking, who could help me out by answering a few questions regarding fluctuating
SMTP server IP reputation?
Some public sector entities in my neck of the woods are using Talos to evaluate
incoming e-mail, and lately we have periodically had to worry about people not
being able to contact police, ambulance services, some hospitals or even their
unemployment office via e-mail, because our SMTP IP reputation at Talos has
suddenly gone from Neutral to Poor.
Unfortunately neither Talos general support channels nor the entities that use
Talos have been unable to pinpoint a specific issue for us, that would allow
for us to account for these anomalies. Maybe there is someone out there with
more intimate access to Talos’s evaluation data and can shine some light on why
“the computer says no”.
Any help would be appreciated.
With best regards,
Ardi Jürgens
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