I would recommend that you open a support ticket with Salesforce for assistance. They can review and look into it more deeply, and can likely find a better resolution with Verizon, if warranted (i.e., if the mail is truly wanted). If you already have opened a support ticket with Salesforce explicitly around this issue, I'd recommend that you go back to support and request that the issue be escalated up for review by the Deliverability Operations team.
Regards, Al Iverson On Mon, Mar 1, 2021 at 9:26 PM Hector Malave via mailop <mailop@mailop.org> wrote: > > Howdy, > > I was wondering if I could get a little help from Verizon. > > We use Salesforce Marketing Cloud and for the last few months, we are getting > bounce blocks every few weeks from Yahoo/AOL. > > We only mail customers and people that opt-in via a quiz. We have been > mailing to opens as recommended and have consistently high open rates but > every time we try and add new leads we get blocked. > > I've tried breaking up the number of yahoo addresses we mail to but to no > avail. > > We open a ticket for mitigation and start all over again. > > We have no issues with Gmail, Hotmail, etc. > > Thanks, > -- > > Hector Malave > > Email Marketing Operations Manager > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Al Iverson // Wombatmail // Chicago Deliverability: https://spamresource.com DNS Tools: https://xnnd.com _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
