HI Simon If you are purchasing Office 365 through Pax8 (or Ingram Micro/Arrow/TechData or other distributors) and you properly set them up as Global Administrator/Helpdesk administrator, they have access to some of the Microsoft backend and may be able to help you.
hc Howard Cunningham, MCP Microsoft Small Business Specialist Macro Systems, LLC 3867 Plaza Drive Fairfax, VA 22030 www.macrollc.com 703-359-9211 howa...@macrollc.com - personal For technical support, send an email to serv...@macrollc.com or call 703-359-9211 (24/7) On 11/5/20 5:47 AM, Simon Burke via mailop wrote: > Hi, > > So this morning one of our customers has had all their O365 admin accounts > stripped of their admin privileges, and various user accounts are spewing out > spam. > > Going through normal support channels we're told we're to wait 2-4business > days to speak to anyone at Microsoft (Microsoft first line have told us this > timescale). > > Is there anyone who can suggest a contact or anything to move this forward? > > NB. Apparently only global admins can change passwords in this environment, > so although we can use the 'sign out of all devices' option, we can't change > passwords at all currently. > > We are the O365 reseller in this instance. > > Regards, > Simon. > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop > _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
