Start here: 
https://sendersupport.olc.protection.outlook.com/pm/policies.aspx

It has the rules and a link to get help from the support team. 

~
Matt

> On Aug 7, 2020, at 11:40, John Gateley via mailop <mailop@mailop.org> wrote:
> 
> Hi y'all,
> 
> I am using a user auth SaaS, and one of the actions it performs is sending 
> "Reset your password" emails.
> These emails have links inside for users to reset their passwords.
> 
> Delivery to most places is working (Google etc.) but Microsoft Office 365 
> users are consistently getting their emails in the junk folder.
> 
> I have tried everything I can think of... is there a contact at Microsoft 
> here that could give me a hand?
> 
> Thank you
> 
> John
> 
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