On 2020-05-12 13:10, Melinda Plemel via mailop wrote:
I can help with this issue. Feel free to DM me and I'll get it taken
care of.
Hi Melinda, the email in question is Len Shneyder <l...@twilio.com>
You know Len of course.
He REALLY needs to get on here.
I didn't realize that Len was now in the sendgrid picture. I think I
missed an acquisition somewhere...
Len is a great guy, known him for at least a decade. I just had a 1 1/4
hour video chat with him on all this stuff.
Sendgrid has been fighting and closing 2 or 3 distinct and separate
attack methodologies. They have plugged everything they know about.
There are some remaining bits of it which may take a little while to
eradicate, but they're working hard on it.
Len and I went through a number of high volume bits of spam I'd received
- pillz/porn and 419 in this batch. All but one had already been
actioned, and the last was zapped during the call.
Len and I left the call with an agreement that I'd wait a few days
before digging back in, to give the last bits of what they've done to
take effect.
Len also said that they're have several very new people in their abuse
group who are not up to speed, and one experienced one who is going on
mat leave imminently, so they're stretched.
In urgent/serious situations where the abuse@ contact does not seem to
be working, he wanted me to encourage people to contact him directly (at
the email given above). Please try to not flood him with too much -
keep it to the worst.
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