Hello Mailop,

For the past two years things have been going really well for us in
regards to the Microsoft blacklist. We've had very few issues, probably
because we aggressively check the SNDS and block/terminate IPs/clients
that send spam to Microsoft. Now, all of a sudden and without warning,
Microsoft has blacklisted the entire range 5.9.0.0/16.

Just to show how extreme that is, of our almost 1.4 million IPs,
Microsoft has currently blacklisted 70,390, of which 65,496 are from the
range above. So without that range, Microsoft would have around 5,000
blacklisted IPs (a number I'm very proud of considering three years ago
that was at 380,000).

I, along with many customers, have sent delist requests to Microsoft,
but only a handful of them have been accepted. Even the escalations team
(the actual humans) can't help. I don't understand why, and am looking
for answers, as are the confused/angry customers contacting us about this.

I'm hoping I can reach Michael Wise through this post, since I don't see
any other way of clarifying this situation. If anybody else has any tips
or advice though, I would obviously appreciate that as well.

Please note that I fully understand (and support) blacklisting single
IPs, and can understand why blacklists like Microsoft do escalation
listings of /24s. The question here is about an entire /16.

Kind regards

Bastiaan van den Berg
---------------------
Hetzner Online GmbH

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