On 1 Mar 2018, at 18:43 (-0500), Steve Atkins wrote:

On Mar 1, 2018, at 3:26 PM, David Carriger <david.carri...@infusionsoft.com> wrote:

Yes, I'm still seeing this. So, an open question:

As an ESP, how am I supposed to tell my users to practice good list hygiene and remove unengaged recipients from their lists when my data is being tainted by Google/Microsoft/etc triggering all of my engagement mechanisms (open tracking pixel, tracked links, etc)? These show up as their most engaged recipients.

Obviously there are things that can be done on my end (look for all URIs in the email being triggered with a short time frame from IP ranges that we know do this behavior and don't count those as engagement), so I'll tread down that path with our developers. Still, I find it frustrating, and wonder how other people are dealing with this issue.

In a fairly ad-hoc manner. Automated clicks aren't too painful to deal with, but you have to have the infrastructure to do it. Image loads are hard, but treating those as an "open" has always been a pretty fuzzy metric anyway.

It's almost enough to make one question the prudence of the entire concept of HTML email...

--
Bill Cole
b...@scconsult.com or billc...@apache.org
(AKA @grumpybozo and many *@billmail.scconsult.com addresses)
Currently Seeking Steady Work: https://linkedin.com/in/billcole

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