Hi all, Apologies for the list noise.
One of our IaaS customers is having issues with emails to Outlook. Delivery logs (via WHM) show that emails are being delivered to Outlook and accepted. There are no blacklist or block errors received. However, emails are not being received in either the inbox or the spam folder of the receiver. The issue is isolated to Outlook/Hotmail recipients. These are legitimate corporate emails - nothing spammy. We have tried to use the formal support channels but we either get template responses (there are no blocks; use SNDS and JMRP) or no response at all. We already use SNDS and JMRP, neither show issues for this IP. Any assistance or advice would be greatly appreciated. If anyone from Outlook is on-list, the ticket numbers are SRX1412590030ID and SRX1412173041ID. Cheers, *Javed Ali* Intergrid Group
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