Hi everyone,
I'm hoping someone here might be able to help. We're a small ESP that focuses on serving the small business market. In Return Path, we're seeing great inbox placement at Gmail, Yahoo and AOL, and terrible inbox placement at Microsoft. We use SNDS and JMRP already and neither seem to help. It doesn't matter whether I do a seed test from a green IP, yellow IP, or red IP, they all run into the same filtering issues. Even my seed test emails going out of transactional-only, always green IPs run into filtering problems. I've opened several support tickets with Microsoft - SRX1407027597ID is the latest - but they seem completely unable to help. They just tell me that there's nothing wrong with the IPs, or that the filtering is due to SmartScreen, etc but provide nothing actionable that would help us fix the issue and improve our inbox placement. We already monitor things like hard bounce rates, complaint rates, spam filter analysis, spam trap hits, etc. for all of our customers and take action on bad actors in our network. So far that's been working for us everywhere else, but not at Microsoft. Any ideas of what we can do, or who to talk to, to get better inbox placement at Microsoft? Small Business Growth Expert DAVID CARRIGER Linux Systems Administrator -- david.carri...@infusionsoft.com<mailto:david.carri...@infusionsoft.com>
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