There are ways of dealing with BCL, but I'd suggest you point it out when opening the ticket. Also, the JMRP doesn't generate 1:1 reports for each piece of traffic reported as spam. The ratio is much smaller than that, otherwise senders would use it for List Washing, and that's frowned upon.
Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Brett Schenker Sent: Friday, October 27, 2017 8:02 AM To: Stefano Bagnara <mai...@bago.org> Cc: mailop@mailop.org Subject: Re: [mailop] Hotmail, green SNDS and junk folder placement My experience too is that BCL is the deciding factor over everything and have yet to figure out how to really move it towards the positive. On Fri, Oct 27, 2017 at 10:51 AM, Stefano Bagnara <mai...@bago.org<mailto:mai...@bago.org>> wrote: On 24 October 2017 at 17:22, Benjamin BILLON via mailop <mailop@mailop.org<mailto:mailop@mailop.org>> wrote: Following Microsoft's folks recommendations (on this list and in ... a Canadian city a few weeks ago), we're going through tickets as usual, but we're for now circling around. I just wonder if other senders witnessed the same as described below: - SNDS says green - given the open rates for Hotmail (vs. other ISPs), seed lists tests and other metrics, much less than 90% of emails are delivered in inbox - Forefront antispam says SFV:NSPM, SCL:1 - Microsoft antispam says BCL:8. That means "The message is from a bulk sender that generates a high number of complaints" - 7 complaints for this sender (from 6 different recipients) this month, as provided by JMRP. 7. In 24 days. It doesn't happen for many clients fortunately, but it's quite ... disturbing. I see a similar pattern too. SNDS says "no issues" on your IP. Microsoft Support says "no issues with your IP", they don't ever mention "BCL" but "SmartScreen" and "Content", SNDS paint it Green, JMRP doesn't report FBL. Once you got an high BCL for an IP you are "lost". BCL moves very slowly (+1/-1 needs one month or even more). If the IP is not shared at least you know the BCL have been "built" for that very sender, but if your IP is shared then you have no clue why BCL is so high. Stefano Cheers, -- Benjamin _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchilli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailop&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096612140&sdata=fTOFE7O3nQft6dMlFrI1rzy7atPPtcx61kTYfv7jTwU%3D&reserved=0> _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchilli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailop&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096612140&sdata=fTOFE7O3nQft6dMlFrI1rzy7atPPtcx61kTYfv7jTwU%3D&reserved=0> -- Brett Schenker Man of Many Things, Including 5B Consulting - http://www.5bconsulting.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5bconsulting.com&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096622149&sdata=wgXztRcuny2f%2FVz0p83htwyFp%2BVRZhMqjqOfrtYbr4A%3D&reserved=0> Graphic Policy - http://www.graphicpolicy.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.graphicpolicy.com&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096622149&sdata=zC%2FVpzn3cF0xkwpYYGuH1yiwjq2wSlAFm8MWrQlQ9Vc%3D&reserved=0> Twitter - http://twitter.com/bhschenker<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2Fbhschenker&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096622149&sdata=vftNoHK2CyYrFNZnTzF4Gx%2Bea79o36N185ScdJSIf34%3D&reserved=0> LinkedIn - http://www.linkedin.com/in/brettschenker<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fin%2Fbrettschenker&data=02%7C01%7Cmichael.wise%40microsoft.com%7Cf931428dc890420e764508d51d4c937d%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636447137096622149&sdata=YpeyaR5jp6K252ytEfiTUTDduTz48bahz2eVvpEdeO8%3D&reserved=0>
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