On 4/10/17 11:21 AM, Ryan Harris via mailop wrote:
It might be helpful to understand why people want to post on email forums rather than an abuse desk.
To get community feedback. In far too many cases, abuse desk responses are automated "Thank you for your report, don't expect a personal response" type of thing, then crickets. When the spam continues, an out-of-band feedback loop would help to evaluate Hanlon's Razor.
Is it to gain public attention on the matter?
Not necessarily public, but community.
Is there a bit of shaming going on and the reporter wants the community to know they are fed up with the ESP?
Not exactly, more to help the community differentiate between an ESP and a spammer-for-hire.
Are people reporting on public forums b/c they want to know if others are experiencing the same problem?
Yes. For example, I'm seeing a bizarre spam pattern being directed to abuse@[domain] to many domains we host. This has been going on for several days. Payload concerns bitcoin. It certainly seems to be a joe-job but it would be interesting to see if it's just me or if anyone has an idea of the rationale is behind it.
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