Hi all, Long (loooooong) time lurker, rare poster here. I work for a fairly well known ESP and last week our private link shortener was reported as being classified as malicious by Office365 users. Our system had detected that an unusual mailing had been sent and locked down the account; they had accidentally leaked their password to a malicious actor. That was all resolved last week yet the link is still being reported as malicious.
We've made attempts through the support channels [1] (ticket SRX1373730344ID is the most recent) to get information to help us discover if there is further activity that we haven't been able to identify, or have the URL reclassified. Support just repeats that they see no problems with delivery of our messages from our source addresses... I've attempted reaching out to Michael Wise directly via MAAWG early yesterday but no movement there, yet. Has anyone else experienced this? Is there another path other than Support to get insight into what we did or are doing wrong and how to get information to correct it? I'm getting pressure internally and am running out of paths. Thanks for any suggestions. -- Marc [1] https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=636221707147571152&wa=wsignin1.0
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