We've experienced the same issues with Btinernet. A customer who we've been
working closely with is fully authenticated and BT still soft bounces their
mail. When you get in contact with any postmaster address they will send
one reply back and then never respond again.

Here are the two addresses I've found:

postmas...@btinternet.com
ipmc24hrsurveillanced...@bt.com

Would love to hear if anyone has any luck in talking with them.

Thanks,

Dickie LaFlamme / Deliverability Specialist ​/ Dyn​
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