Hi all As an ISP we operate email services under various domain names for our end-customers.
We also operate the community based SWINOG DNS Anti-Spam Blacklist services. Now I came across a strange behaviour from the email marketer Cleverreach(.de) He blocked outbound emails to one of our main domains. Cleverreach customers who could not send their email to our customers anymore contacted the cleverreach support. Cleverreach blamed to fault to us, because we operate 'spamtraps' on our mailserver. So we had to deal with angry customer of cleverreach, who could not send emails to our customers, and also our angry customers wo did not receiver newsletters they opted in for from cleverreach. It took several weeks of explaining what we do and how our spamtraps work, to persuade cleverreach to unblock our domain. The reason they gave us for the blocking: They got complaints because their customers sent emails to our spamtrap. I wanted to help them to figure out what happened, get information from them about which email address they exactly got complaints, but no chance, the don't want to tell. Anyone having had similar experiences with them? -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
