Hi Michael, We have tried to contact msn-s...@microsoft.com few times now but didn't hear back.
All the FBL complaints are going to previous IP owner's feed address which has no access(or should not have access) to the IP range. Any other suggestions? Thanks, Syed On Mon, Apr 25, 2016 at 1:27 PM, Syed Alam <s...@postmastery.net> wrote: > Thanks Michael. We have received a response now > > and advised to contact msn-s...@microsoft.com regarding JMRP > queries/issues. > > > > Message: 1 >> Date: Tue, 19 Apr 2016 22:02:39 +0000 >> From: Michael Wise <michael.w...@microsoft.com> >> To: "mailop@mailop.org" <mailop@mailop.org> >> Subject: Re: [mailop] Removing a JMRP complaint feed from a previous >> IP owner >> Message-ID: >> < >> by2pr03mb411ef93e3c21d7a60107ea080...@by2pr03mb411.namprd03.prod.outlook.com >> > >> >> Content-Type: text/plain; charset="utf-8" >> >> >> Yup. “Open A Ticket…” here: >> >> http://go.microsoft.com/fwlink/?LinkID=614866&clcid >> (Yes, you should probably bookmark that for all >> HotMail/JMRP/SNDS issues) >> >> T1 (the robot) won’t be able to deal with it, so when it replies, reply >> to that email and let T2 know what the core issue is. >> >> Aloha, >> Michael. >> -- >> Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been >> Processed." | Got the Junk Mail Reporting Tool< >> http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? >> >> From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Michael Wise >> Sent: Tuesday, April 19, 2016 2:41 PM >> To: mailop@mailop.org >> Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP >> owner >> >> Just a heads-up that I am trying to get some clarification on this. >> Will let y’all know when I have something to share. >> >> ☺ >> >> Aloha, >> Michael. >> -- >> Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been >> Processed." | Got the Junk Mail Reporting Tool< >> https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cmichael.wise%40microsoft.com%7c7222ba78001d481c739008d3689cd443%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=LQTqkOCezks%2fSywDDsV0pYsAtAEwzf%2b25Qo9jLrVzMo%3d> >> ? >> >> From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Syed Alam >> Sent: Tuesday, April 19, 2016 8:37 AM >> To: Mr. Frechette <mr.freche...@gmail.com<mailto:mr.freche...@gmail.com>> >> Cc: mailop@mailop.org<mailto:mailop@mailop.org> >> Subject: Re: [mailop] Removing a JMRP complaint feed from a previous IP >> owner >> >> Thanks for your input @Frechette. In your case, you were the owner of >> both(old and new) feeds. >> >> In our case, we are the new owner of IPs. We are unable to reach previous >> IP owner. Technically the previous IP owner rights should have revoked >> after the new verified IP owner. >> >> On Tue, Apr 19, 2016 at 4:58 PM, Mr. Frechette <mr.freche...@gmail.com >> <mailto:mr.freche...@gmail.com>> wrote: >> You're not alone! We had 2 IPs that we needed to change the FBL email >> address. I would remove the IPs from the SNDS and JMRP on the original feed >> and attempt to add them under a new feed. Every time I would do that, it >> would appear to work and then on page refresh, revert back to the original >> settings. >> >> What helped with us is to remove the IPs from the old feed (revoke >> access) and wait a day. Then, add them under the new feed. >> >> We did have to send multiple emails to request support and by providing >> screenshots and even video of our actions helped to get someone to >> investigate the issue. Not sure if it was a combination of support help and >> waiting overnight, but that's how we got the new feed setup. >> >> Justin Frechette >> iContact >> >> On Tue, Apr 19, 2016 at 10:30 AM, Syed Alam <s...@postmastery.net<mailto: >> s...@postmastery.net>> wrote: >> Does anyone have experience with removing a JMRP complaint feed from a >> previous IP owner? Even though the old owner does not have access to the >> IPs, he is receiving all complaints. >> >> We see the old feed in SNDS, but are not allowed to manage it. We tried >> to contact Outlook.com support(many times), but weren’t able to get past >> the “bot” with standard replies. Any help is appreciated. >> >> Thanks, >> >> -- >> Syed Alam >> >> [Image removed by sender.] >> Postmastery >> Amsterdam, NL >> Skype: alam50 >> T: +31 20 261 0438<tel:%2B31%2020%20261%200438> >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org<mailto:mailop@mailop.org> >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop< >> https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cmichael.wise%40microsoft.com%7ca87ae6f38d784e5fb3af08d3686986ea%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZYRZ%2fH8VF5ncoCNxw8CXk9k%2fBKlSoP9em5Zmqh02bME%3d >> > >> >> >> >> >> -- >> Syed Alam >> >> [Image removed by sender.] >> Postmastery >> Amsterdam, NL >> Skype: alam50 >> T: +31 20 261 0438<tel:%2B31%2020%20261%200438> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20160419/f37b42f8/attachment.html >> > >> -------------- next part -------------- >> A non-text attachment was scrubbed... >> Name: image001.jpg >> Type: image/jpeg >> Size: 823 bytes >> Desc: image001.jpg >> URL: < >> https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20160419/f37b42f8/attachment.jpg >> > >> >> ------------------------------ >> >> Subject: Digest Footer >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> >> >> ------------------------------ >> >> End of mailop Digest, Vol 102, Issue 56 >> *************************************** >> > > > > -- > Syed Alam > > > Postmastery > Amsterdam, NL > Skype: alam50 > Linkedin: http://es.linkedin.com/in/syedalam0 > > T: +31 20 261 0438 >
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