> On Nov 2, 2015, at 10:59 PM, Yang Yu <yang.yu.l...@gmail.com> wrote: > > Lately I see a lot of emails from > mintcustomersupport-no-re...@intuit.com (sent from salesforce) are in > gmail spam folder with message "Our systems couldn't verify that this > message was really sent by intuit.com". However not all emails go into > spam (a few slipped through, I just can't tell the difference from the > headers). The emails are legitimate support tickets.
Intuit are publishing invalid SPF records, so if Google is checking whether this mail is plausibly from intuit.com based on a combination of the 822.From and the peer IP (a check that wouldn't be recorded in the Received-SPF field) that won't be working the way that Intuit might like it to - and would likely lead to the "couldn't verify that this message was really sent by intuit.com" and to treating the mail with some suspicion. Cheers, Steve > >>>> > > Header from email that went into spam > > Delivered-To: mygm...@gmail.com > Received: by 10.28.113.210 with SMTP id d79csp2061485wmi; > Mon, 2 Nov 2015 22:09:55 -0800 (PST) > X-Received: by 10.13.237.4 with SMTP id w4mr18970504ywe.110.1446530995490; > Mon, 02 Nov 2015 22:09:55 -0800 (PST) > Return-Path: > <mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com> > Received: from smtp14-sjl.mta.salesforce.com > (smtp14-sjl.mta.salesforce.com. [204.14.234.77]) > by mx.google.com with ESMTPS id 14si11140665ywe.241.2015.11.02.22.09.55 > for <mygm...@gmail.com> > (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); > Mon, 02 Nov 2015 22:09:55 -0800 (PST) > Received-SPF: pass (google.com: domain of > mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com > designates 204.14.234.77 as permitted sender) client-ip=204.14.234.77; > Authentication-Results: mx.google.com; > spf=pass (google.com: domain of > mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com > designates 204.14.234.77 as permitted sender) > smtp.mailfrom=mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com > Return-Path: > <mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com> > Received: from [10.236.9.132] ([10.236.9.132:58425] helo=ops-mta1-3-was) > by mx2-sjl.mta.salesforce.com (envelope-from > <mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com>) > (ecelerity 3.6.8.47404 r(Core:3.6.8.0)) with ESMTPS (cipher=DES-CBC3-SHA) > id 52/43-37971-2BF48365; Tue, 03 Nov 2015 06:09:54 +0000 > Received: from [10.236.71.19] ([10.236.71.19:56145] > helo=na14-app1-6-was.ops.sfdc.net) > by mx1-was.mta.salesforce.com (envelope-from > <mintcustomersupport-no-reply=intuit.com__1swqj00nzvzul...@ky00ew61ipso.e-a8tlmay.na14.bnc.salesforce.com>) > (ecelerity 3.6.8.47404 r(Core:3.6.8.0)) with ESMTPS (cipher=DES-CBC3-SHA) > id 09/75-31440-2BF48365; Tue, 03 Nov 2015 06:09:54 +0000 > Date: Tue, 3 Nov 2015 06:09:54 +0000 (GMT) > From: "mintcustomersupport-no-re...@intuit.com" > <mintcustomersupport-no-re...@intuit.com> > Sender: nore...@salesforce.com > To: "mygm...@gmail.com" <mygm...@gmail.com> > Message-ID: > <7n1op000000000000000000000000000000000000000000000nx86gh00i5hchvc7snmhepgoq2q...@sfdc.net> > Subject: Mint.com Support has received your email Mint-General > MIME-Version: 1.0 > Content-Type: text/plain; charset=ISO-8859-1 > Content-Transfer-Encoding: 7bit > X-SFDC-LK: 00DE0000000a8TL > X-SFDC-User: 005d0000001mv0t > X-Sender: postmas...@salesforce.com > X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp > X-SFDC-TLS-NoRelay: 1 > X-SFDC-EmailCategory: workflowActionAlert > X-SFDC-EntityId: 01Wd00000000fLR > X-SFDC-Binding: 1WrIRBV94myi25uB > X-SFDC-Interface: internal > > >>>> > Header from email that did not go into spam > > Delivered-To: mygm...@gmail.com > Received: by 10.28.113.210 with SMTP id d79csp2000823wmi; > Mon, 2 Nov 2015 18:27:11 -0800 (PST) > X-Received: by 10.55.71.146 with SMTP id u140mr33117598qka.17.1446517631172; > Mon, 02 Nov 2015 18:27:11 -0800 (PST) > Return-Path: > <mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com> > Received: from smtp06-asg.mta.salesforce.com > (smtp06-asg.mta.salesforce.com. [204.14.232.69]) > by mx.google.com with ESMTPS id p65si20897248qge.50.2015.11.02.18.27.10 > for <mygm...@gmail.com> > (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); > Mon, 02 Nov 2015 18:27:11 -0800 (PST) > Received-SPF: pass (google.com: domain of > mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com > designates 204.14.232.69 as permitted sender) client-ip=204.14.232.69; > Authentication-Results: mx.google.com; > spf=pass (google.com: domain of > mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com > designates 204.14.232.69 as permitted sender) > smtp.mailfrom=mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com > Return-Path: > <mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com> > Received: from [10.236.9.132] ([10.236.9.132:25760] helo=ops-mta1-3-was) > by mx4-asg.mta.salesforce.com (envelope-from > <mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com>) > (ecelerity 3.6.8.47404 r(Core:3.6.8.0)) with ESMTPS (cipher=DES-CBC3-SHA) > id 50/DF-04894-E7B18365; Tue, 03 Nov 2015 02:27:10 +0000 > Received: from [10.236.71.58] ([10.236.71.58:47660] > helo=na14-app2-13-was.ops.sfdc.net) > by mx1-was.mta.salesforce.com (envelope-from > <mintcustomersupport=intuit.com__0-8zwx1w6zmvd...@3k2i3a0a5qw8r5.e-a8tlmay.na14.bnc.salesforce.com>) > (ecelerity 3.6.8.47404 r(Core:3.6.8.0)) with ESMTPS (cipher=DES-CBC3-SHA) > id E2/3C-31440-E7B18365; Tue, 03 Nov 2015 02:27:10 +0000 > Received: from [199.16.139.35] by intuit.my.salesforce.com via HTTP; > Mon, 02 Nov 2015 18:27:10 -0800 > Date: Tue, 3 Nov 2015 02:27:10 +0000 (GMT) > From: "mintcustomersupp...@intuit.com" <mintcustomersupp...@intuit.com> > Sender: nore...@salesforce.com > To: "mygm...@gmail.com" <mygm...@gmail.com> > Message-ID: > <7n1op000000000000000000000000000000000000000000000nx7w5a00k2683_utqdmp92zuj66...@sfdc.net> > Subject: Re: Support Topic [ ref:_%%ticket_number%%:ref ] > MIME-Version: 1.0 > Content-Type: multipart/alternative; > boundary="----=_Part_9590_1264306672.1446517630971" > X-SFDC-LK: 00DE0000000a8TL > X-SFDC-User: 005d0000004Ca35 > X-Sender: postmas...@salesforce.com > X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp > X-SFDC-TLS-NoRelay: 1 > X-SFDC-EmailCategory: emailPublisherEmail > X-SFDC-EntityId: 500d000000cHSWx > X-SFDC-Binding: 1WrIRBV94myi25uB > X-SFDC-Interface: internal > > ------=_Part_9590_1264306672.1446517630971 > Content-Type: text/plain; charset=ISO-8859-1 > Content-Transfer-Encoding: quoted-printable > >>>> > The only reason I can think of is missing DKIM leading to a higher > spam score. Are there recent changes at Gmail that could have caused > this ? No luck through normal support channel at mint.com. > > Thanks. > > _______________________________________________ > mailop mailing list > mailop@mailop.org > http://chilli.nosignal.org/mailman/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org http://chilli.nosignal.org/mailman/listinfo/mailop
