Joe,
It may help to have more information about what your system is like.
Specifically:
1. Did you install Mailman from our source distribution, from PyPI,
or from some other source?
2. Did you install Mailman in its own virtual environment?
3. When you run 'mailman info', does the output make sense?
Especially, is the configuration file (mailman.cfg) in the
directory (usually /etc/mailman3) you expect?
4. How do you control the Mailman processes? Using systemd's
systemctl utility, SysV init scripts, or the 'mailman' and
'mailman-web' utilities? If you are not using the systemd or init
utilities, what is the current directory when you start or restart
Mailman?
5. Is the virgin runner running? (ps aux | grep virgin) Are there
messages stuck in queue/virgin or elsewhere in queue/*?
Especially queue/shunt and queue/bad.
As long as I'm asking, may as well check these as well:
6. What versions of Mailman applications (mailman, Postorius,
HyperKitty, mailmanclient, django-mailman3) are installed?
7. What version of Python are you running Mailman under?
8. What is the operating system?
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