> and throwing this error in the mailman log "Exception in
 > the HyperKitty archiver: 413 Request Entity Too Large"

I think a similar issue was reported last week, and Mark is more
familiar with it.  I seem to remember that it's possible that the
message in question is a spam and has non-ASCII characters in the
header or body of the message, which violates the email RFCs.  Maybe
if you move the oldest message in $var_dir/queue/archive (or maybe
$var_dir/archiver/hyperkitty/spool) to $var_dir/queue/bad for later
inspection things will start running again.

There is only 1 .pck file in $var_dir/archiver/hyperkitty/spool and it is
only 3.5M - Is there a way I can see what this pck file is?


Thank you,
Paul 'Arte Chambers' Robey
502-408-6922


On Thu, Jan 30, 2025 at 12:09 PM Stephen J. Turnbull <
turnb...@sk.tsukuba.ac.jp> wrote:

> Arte Chambers via Mailman-users writes:
>
>  > Hello I need help troubleshooting a problem with MM. The service is
>  > stopping
>
> If you mean the message quoted below, the Mailman daemons are not
> stopping.  You need to check the "Active", "Main PID", and "CGroup"
> fields of "systemctl status mailman3.service", or run "mailman status"
> directly to determine if Mailman is actually running properly or not.
>
>  > and throwing this error in the mailman log "Exception in
>  > the HyperKitty archiver: 413 Request Entity Too Large"
>
> I think a similar issue was reported last week, and Mark is more
> familiar with it.  I seem to remember that it's possible that the
> message in question is a spam and has non-ASCII characters in the
> header or body of the message, which violates the email RFCs.  Maybe
> if you move the oldest message in $var_dir/queue/archive (or maybe
> $var_dir/archiver/hyperkitty/spool) to $var_dir/queue/bad for later
> inspection things will start running again.
>
>  > System CTL has this message and i'm not sure if it's relevant to
>  > the issue.
>  > ```
>  > sudo systemctl status mailman3.service
>  > systemd[1]: mailman3.service: Can't open PID file
>  > /opt/mailman/mm/var/master.pid (yet?) after start: No such file or
> directory
>  > ```
>
> This isn't relevant.  The initial 'mailman' process spawns a 'master'
> process then shuts down.  'master' takes enough time to get rolling
> that systemd can't find its pid file when 'mailman' shuts down, and
> systemd is too impatient to wait.  That snippet is taken from the
> systemd journal, and does not reflect current status.
>
>  > The MM Service will run for a while then shuts down.
>
> This is probably normal, as explained above, unless you mean that
> "systemctl status mailman3.service" or "mailman status" reports that
> Mailman is not running.  That should have some explanation in
> $log_dir/mailman.
>
> Steve
>
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