On 10/24/24 11:01, dgoldsmith--- via Mailman-users wrote:
We finally migrated from Mailman 2.x to a Mailman 3.x several months ago. We have had some issues with people who are active list members not being able to login with their user creds and when trying to use the 'Forgot Password' link to reset, being told their user account does not exist. They can submit email to the list and get copied on other list traffic.
Mailman's import21 process creates Mailman users for the list memberships, but it does not create the Django user used for access to HyperKitty and Pustorius. Your users can't reset their Django (web UI) login password because they don't have a Django account. They need to `Sign up` rather than `Sign in`.
Should Mailman 3.x have created user accounts for everyone when importing the data from the old server?
It did create Mailman users, but these have nothing to do with the users that can log min to the web UI. It doesn't create these Django users.
To correct the issue on a case by case basis, can I as a server admin do something via the web UI or CLI or do we need to remove the email address from the list and ask the person to create a new account using that address and to resubscribe to the specific list or other?
Just tell the users to go to the web UI and `Sign up` rather than `Sign in`. Removing and resubscribing a user will not help. The users that are members of mailing lists are completely separate from the users that can log in to the web UI. This is in part due to the modular nature of Mailman 3 and the fact that a Mailman 3 installation doesn't necessarily even have a Django based web UI.
You may also be interested in the thread at https://lists.mailman3.org/archives/list/mailman-users@mailman3.org/thread/TN4EBXWP74O6BVTRJSN6LD3Y3QETH3DW/
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